Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine handbags, wallets, and accessories.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all tags attached to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on handbags?
Yes, Dooney & Bourke products are covered by a one-year guarantee against any defects in craftsmanship and materials under normal use.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are usually unable to make changes or cancellations. Please review your cart carefully before checking out.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.